DA PAM 40-9 Interpersonal Relations in the Care and Management of Medical Patients says that:
Annually and as often as deemed necessary, commanders of medical treatment facilities will supervise the
instruction of assigned personnel in the role of interpersonal relationships in the care and management of patients. The instructional material in this pamphlet is provided as an aid for local innovation.
Diagnosing and correcting human relations problems must be a continual process if concerned patient care is to become a reality. Many of these problems can be addressed in an effective staff development
program, if it is run in a way which allows people to discuss their feelings and share their ideas for constructive change.
Chapter 2 presents a nontechnical discussion of several basic factors that influence human behavior in social situations.
Chapter 3 focuses on patient behavior as a response to the unfamiliar stresses of illness, as well as to the influences discussed in chapter 2.
Chapter 4, built upon the foundations of the preceding chapters, discusses several guidelines for establishing and maintaining good interpersonal relations among medical staff members and with the patient.
Chapter 5 provides methods for determining the human relations climate in the medical treatment facility and suggestions for improvement.
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